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Library Service Design

ISBN 10 : 9781442263857
ISBN 13 : 1442263857

Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for..


Quality And The Academic Library

ISBN 10 : 9780081001349
ISBN 13 : 0081001347

Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and service quality in academi..


Stellar Customer Service Training Library Staff To Exceed Expectations

ISBN 10 : 9781440840777
ISBN 13 : 1440840776

From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods th..


Social Media Strategies For Dynamic Library Service Development

ISBN 10 : 9781466674165
ISBN 13 : 1466674164

As social technologies continue to evolve, it is apparent that librarians and their clientele would benefit through participation in the digital social world. While there are benef..


Libraries And Key Performance Indicators

ISBN 10 : 9780081002551
ISBN 13 : 0081002556

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders t..


Assessing Library Space For Learning

ISBN 10 : 9781442279285
ISBN 13 : 1442279281

With the surge in electronic access to the library’s resources, there has been an ongoing discussion about the need for a physical library building. On a college or university ca..


Advances In The Human Side Of Service Engineering

ISBN 10 : 9781495120916
ISBN 13 : 1495120910

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellen..